Privacy Policy

About this Policy

The Privacy Act 1998 requires entities bound by the Australian Privacy Principles to have a Privacy Policy (Policy).

This Policy outlines the personal information handling practices of Matana Foundation For Young People (Matana).

For the purposes of this Policy, a reference to “our”, “us” or “we” is a reference to Matana; and a reference to “you” is a reference to the person or organisation from whom we collect and handle personal information.

We will update our Policy when information handling practices change.  Updates will be publicised on our website.


We collect, hold, use, and disclose personal information to carry out the functions and activities associated with Matana.

These functions and activities include:

  • Handling general enquiries and feedback from you;
  • Reviewing grant applications;
  • Conducting administration activities;
  • For any purpose required or permitted by law;
  • For any purpose disclosed to you and to which you have consented;
  • For any purpose that you would otherwise reasonably expect; and
  • Otherwise to ensure the efficient conduct of Matana.

Collection of Your Personal Information

At all times, we try to only collect the personal information where it is relevant to our relationship with you and if reasonably necessary for the particular function or activity we are carrying out.

The main way we collect personal information about you is when you provide it to us, although sometimes it is not reasonable or practical to do so and we may collect your personal information from a third party.  In these instances we assume that the person giving the information is properly authorised to provide us with your personal information.

Typically, we collect personal information when you contact us to:

  • Make a general enquiry using the email address on our website, but only if we need it; and
  • Submit a grant application.

Analytic, Session and Cookie Tools

We may use a range of tools provided by third parties to collect or view website traffic information.  These sites have their own privacy policies.  We may use cookies and session tools to improve your experience when accessing our website.

The information collected by these tools may include the IP address of the device you are using and information about sites that the IP address has come from, the pages accessed on our site and the next site visited.  We may use the information to maintain, secure and improve our website and to enhance your experience when using them.

In relation to Google Analytics, you can opt out of the collection of this information using the Google Analytics Opt out Browser Add-on at the following link: https://tools.google.com/dlpage/gaoptout.


We will not sell, share or rent any of your personal information to third parties, except as specified in this Policy.  Common situations in which we may disclose personal information are detailed below:

  • On your instructions – you may instruct us to disclose your personal information to other persons;
  • To our professional advisers, including lawyers, accountants and auditors;
  • To the media but only if you consent to it being provided;
  • We may be required to disclose personal information to a public body, a court or tribunal, or government, regulatory and law enforcement authorities.  In such situations, we may be prevented by law from disclosing to you or anyone else that your personal information has been disclosed by us to a regulatory or other authority.

Disclosure to Service Providers

We take reasonable steps to protect the personal information we disclose to third party service providers.

Quality of Personal Information

To ensure that the personal information we collect is accurate, up-to-date and complete we take reasonable steps to:

  • Record information in a consistent format;
  • Where necessary to confirm the accuracy of information we collect from a third party;
  • Promptly add updated or new personal information to existing records.

We review the quality of personal information before we use or disclose it.

Storage and Security of Personal Information

We store personal information on secure servers that are located in Australia.

We take reasonable steps to protect the security of the personal information we hold from both internal and external threats.

Accessing and Correcting Your Personal Information

Under the Privacy Act (Australian Privacy Principles 12 and 13), you have the right to request access to personal information that we hold about you and ask that we correct that personal information.  If so requested we must respond within a reasonable time and take such steps that are deemed necessary to make the correction.

We will require verification of your identity prior to giving you access to your personal information.  If we refuse access, we must notify you in writing setting out the reasons.

If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction.  We must do so unless there is a valid reason not to.

If we refuse to correct your personal information, you may ask us to attach or link a statement stating that you believe the information is incorrect and why.

How to Make a Complaint

If you wish to lodge a complaint in relation to our handling of your personal information, this should be in writing, and we will determine what (if any) action should be taken to resolve the complaint.

We will assess and handle complaints using the Privacy Act 1998 and the Australian Privacy Principles and Guidelines issued by the Australian Information Commissioner.

We will acknowledge your complaint and will respond within a timely manner.

How to Contact Us

You can contact us by sending an email or letter to our Privacy Officer.

Post: GPO Box 4667 Sydney NSW 2001 Australia

Email: info@matanafoundation.org.au